Privacy Policy

Royal Level - (hereinafter referred to as “RL”) is committed to protecting the privacy of our members and any visitors to our website, www.royal-level.com (“Site”). Please read this privacy statement to understand how we use and protect any information that we collect about you.

This privacy statement is intended to assist you in making informed decisions when using our Site and any services provided through it.

 

YOUR CONSENT

By visiting our Site and/or registering as one of our members, you consent to us collecting, storing, using and (if applicable) transferring your personal information in accordance with this privacy statement.

If we decide to change our privacy statement, we will post those changes on this page to keep you aware of the way we collect, use and disclose information.

Your Privacy is one of RL’s highest priorities. We believe that your privacy means more than just the security of your information; it means the total protection of your lifestyle and peace of mind. We have established this privacy statement in order to demonstrate our commitment to our clients’ privacy. This privacy statement denotes our information gathering and dissemination practices; along with our privacy policies relating to the personally identifiable information you submit to us while on our site. Personally identifiable information refers to any information that can be used to identify you such as your name or email.

By using this site, you agree to this privacy policy. RL is the sole owner of the information collected on  http://www.royal-level.com. Royal Level collects personally identifiable information from our users at several different points on our Web site.

 

THE INFORMATION WE COLLECT

We may collect and process the following information about you:

(a) information that you provide to us when you register to be a member or fill out forms on the Site;

(b) information that you submit when you place an order for our services (including your name, email address, delivery address, credit or debit card number and expiration date, travel preferences such as seat, special meals, and airline preferences, information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, seating preferences and special dietary or medical needs) which we need to process your order and to notify you of your order status;

(c) information about you which you include in any e-mails or letters that you send to us;

(d) information about your usage of the Site; and

(e) information about your computer, which may include your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers (statistical data about' browsing actions and patterns that does not identify any individual).

 

DISPLAY ADVERTISING AND REMARKETING

Our Site uses a unique tracking code to support Google Display Advertising enabling Google Analytics to collect traffic data by using our cookies. This is in addition to the data collected through the standard Google Analytics implementation allowing the Remarketing feature based on Display Advertising from Google. It is with this feature that we use Remarketing with Google Analytics to advertise online adhering to the Google Adwords Remarketing Policy and its sensitive category restrictions.

We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve advertisements based on your past visits to our Site for 30 days.

 

OPT-OUT OR CHANGE PREFERENCES OF DISPLAY ADVERTISING AND REMARKETING

Visitors to our Site can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager. In addition, Google Analytics Opt-out Browser Add-on allows you to choose how your data is collected and can be installed direct in your browser.

 

COOKIES

The Site uses cookies to ensure that you get the most out of the Site and so that we can tailor our services to you. Cookies are small amounts of information in the form of text files which we store on your computer. Cookies allow us to monitor website traffic, improve the Site’s usability and to personalise the content of the Site for you.

When you interact with the Site, we try to make that experience simple and meaningful. When you visit our Site, our Web server sends a cookie to your computer. Cookies are files that Web browsers place on a computer's hard drive and are used to indicate whether you have visited the Site previously. Choices about Cookies: You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

If you reject all cookies, you will still be able to use Royal Level though you may not have the most enhanced experience of using our site. We use cookies for a number of purposes, including to: remember your quote information so that we can provide you with customized content; keep track of preferences you specify while you are using our site; estimate and report our total audience size and traffic; and conduct research to improve the user experience on our site.

 

We may use an analytics service provider for website traffic analysis and reporting Analytics service providers generate statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to the Site may be used to create reports about the use of the Site and the analytics service provider will store this information.

In addition, advertisers whose advertisements appear on the Site, and other third parties who use our technology to store or collect data, may use and place cookies on your computer and we have no control over this. Please consult the terms and conditions and/or privacy policies of such third parties to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.

A few of the methods that may be used to store or access information already stored on your computer are as follows (although note that subsequent technology and methods may be developed):

• Cookies. A cookie is a text file placed on a device when a user visits a website. Cookies can be temporary (e.g. session) or permanent (e.g. persistent). They can also be first party (e.g. placed by us) or third party (e.g. placed by a third party advertiser or ad server).

• HTML5. HTML5 cookies can be programmed through HTML5 local storage and do not require a plug-in.

• ETag or entity tag. An opaque identifier assigned by a web server to a specific version of a resource found at a URL that acts as a form of device identifier.

We use the information collection technologies set out in the table below for the following purposes:

Cookie

Name

Purpose

Type

More information

Google Analytics

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Persistent Cookie

Click here for an overview of privacy at Google

Royal Level site cookie acceptance

allowCookies

This cookie is used to record if a user has accepted the use of cookies on the RL’s website.

Persistent Cookie

 

Session Cookie

PHPSESSID

This cookie is used by RL to identify you as a user between page loads. This allows RL to remember certain settings, like which part of the RL website you were using before you were asked to sign in or register.

Temporary Session Cookie


This cookie is destroyed each time you close your browser.

 

Double Click

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Doubleclick uses cookies to track the advertisements displayed on the Site.

Persistent Cookie

Click here for information on how to delete/reject this cookie

 

YOUR CONSENT TO OUR USE OF COOKIES

You have the right to object to the use of cookies. We provide information about our use of cookies on our Site in this privacy statement. If you do not change the settings on your internet browser to disable, remove or reject cookies, you are deemed to consent to our use of cookies on our Site. Please note that we are not required to obtain your consent to the use of cookies where storage of, or access to, the information collected by such cookies is strictly necessary for RL to provide the services that you have requested.

If you do not wish for cookies to be installed on your computer, you can change the settings on your internet browser to disable, remove or reject cookies. For more information about how to do this, you should consult the “Help” section of your browser. In some but not all instances, cookies can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and you will see that different browsers offer different functionality and options in this regard. Please note that rejecting cookies via your browser may not be effective with regard to HMTL5 cookies (which are explained in more detail above).

Each time you revisit our Site your ability to restrict the use of cookies is subject to your browser settings and limitations at the time. Please be aware that if you disable, remove or reject cookies, some parts of our Site will not work and we may not be able to provide you with our services and/or fulfil your orders.

 

LOG FILES

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring exit pages, operating system, date/time stamp, and click stream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personally identifiable information. We use a third-party tracking service called Google analytics that uses log files to track non-personally identifiable information about visitors to our site in the aggregate to track visitor usage, statistics and behaviors to help us better understand how to improve user experience on the website.

 

THE WAY YOUR INFORMATION IS USED

We may use your information in the following ways:

(a) to ensure that content from our Site is presented in the most effective manner for you and your computer;

(b) to provide customer service to you in relation to your use of the Site, to deal with enquiries and complaints relating to the use of the Site;

(c) notify you every now and again about important changes to the Site or our services;

(d) to administer, support, improve, optimise and develop our Site;

(e) to enable us to provide concierge and lifestyle services to you and to process your orders for goods and/or services;

(f) for internal marketing and demographic studies to improve the products and services that we provide; and

(g) for security purposes.

We may also use your information to notify you of the latest RL services and our exciting new offers if you have either requested marketing communications from us, or consented to receive marketing communications when you registered for the RL service. If you do not want to receive such marketing communications, please tick the appropriate box on the RL registration page.

We may permit selected third party partners or affiliates of ours to provide you with information about their products and services which may be of interest to you, as long as you have consented to receive marketing communications from our selected third parties for such purposes.

You may opt out from receiving marketing communications at any time by notifying us in writing, contacting us at  info@royal-level.com or, alternatively, by following the procedure to ‘unsubscribe’ that is specified in any marketing email that you receive.

 

THIRD PARTY SITES

The Site contains links to websites that are operated by third parties. We do not control and accept no liability or responsibility for those websites and this privacy promise does not apply to those websites. Please consult the terms and conditions and privacy policies of those third party websites to find out how they collect and use your personal data.

Advertisements contained on our Site operate as links to the advertiser’s website and as such any information they collect by virtue of your clicking on that link will be collected and used by the relevant advertiser in accordance with the privacy policy of that advertiser.

 

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, franchisees or affiliates. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy promise.

 

HOW WE PROTECT YOUR INFORMATION

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.

Once we have received your information, appropriate security measures will be adopted to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, you acknowledge that we cannot guarantee the security of data you send over the internet and that you send your information at your own risk. . As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls. 

Your information will only be held for a reasonable period or as long as the law requires or permits.

 

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group of companies (which includes any of our subsidiaries).

We may also disclose your personal information: (i) to our affiliates, franchisees, suppliers, delivery companies, customers with whom we have contracted to provide services to you and other third parties to whom disclosure is necessary to enable us to process your orders and provide you with any service to which you have subscribed via the Site; (ii) where required to do so by law or court order; (iii) upon the sale of the business (in which case personal data of our customers will be one of the transferred assets); and (iv) to any person to whom disclosure is necessary to enable us to enforce our rights under this privacy promise or under our Terms and Conditions.

Other than as expressly set out in this privacy promise or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

 

ACCESSING YOUR INFORMATION

You may at any time request access to your personal data by contacting us using the contact details set out below. We reserve the right to ask you for proof of your identity  in granting any data access request you make.

 

CONTACTING US

Royal Level Limited is your data controller in relation to any personal data that you provide to us. If you wish to know what information we hold about you or if you have any queries about this privacy statement, our Site practices or your personal dealing with this Site, you can contact us at  @info@royal-level.com

We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes based on the information you provide us when you make a service request, or contact us via email or phone.